Troubleshooting

"Mad About Molds is the preferred place for Clay Push Molds and Flexible Molds!" - "Even a beginner can become an expert with these molds!" - "We have the BEST assortment of clay push molds to choose from!" - "Molds are so fun, with an INCREDIBLE amount of projects that can be created!" - "With the purchase of our molds, you have permission to make one-of-a-kind pieces in any quantity to sell at fairs, bazaars and craft shows." - "We offer one-of-a-kind molds that can’t be found anywhere else!"

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Troubleshooting Webpage Viewing

The pictures are not loading.

If you notice that a picture is not loading, you will see an x in it’s place. In most cases refreshing or reloading the page will correct the error, so you are able to view the picture.

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Trouble viewing website.

Several factors can contribute to problems viewing our website. When this happens please remember that it is best to keep your “change zoom setting” to 100% to make sure the “add to cart” buttons remain in the correct locations.

Not all versions of browsers are compatible with this website, for this reason you may have troubles with images over lapping or the shopping cart buttons from working. If you experience these problems, you can email us a list of the molds that you would like to order, and we can send you an invoice by email. This email will instruct in the process to make your payment online.

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Nothing happens when I click on the “Add to cart” button.

You may have a pop-up blocker preventing the shopping cart page to load. Try holding down the “control key” as you click the “add to cart” button. This should help you out.

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Placing your order by email.

Just email us a list of the molds that you would like to order, and we can send you an invoice by email. This email will instruct you in the process to make your payment. Or if you would like to mail us your order, you can print our order form HERE.

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Temporary Internet Files
When pages load slowly or not at all, it may be that your cache (temporary Internet files) needs to be emptied. It is always a good idea to empty your cache file before attempting to log in again if you are having this type of problem.

To clear your browser's cache:

Internet Explorer 4.0 users: Launch Internet Explorer, click on VIEW > INTERNET OPTIONS and click on the Delete Files button.

Internet Explorer 5.0 and higher users: Launch Internet Explorer, click on TOOLS > INTERNET OPTIONS and click on the Delete Files button.

Netscape 4 and higher users: Launch Netscape and select Edit > Preferences > Advanced > Cache, and select both CLEAR CACHE buttons, and click OK.

MAC Users: Launch Safari and click on SAFARI> Empty Cache.

AOL users: On the Settings menu on the AOL toolbar, click Preferences. In the Organization section of the Preferences window, click Internet Properties (WWW). In the Temporary Internet Files section, click Delete Files, then click OK. You may also elect to clear your history file here.

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Problems Receiving Mailings or Newsletters from Mad About Molds
With the various spam filters offered to users online, our emails to you may be blocked or delivered to spam folders, or displayed incorrectly. If you have spam protection with your email account, or an independent service protecting your email, you will need to check and maybe change your settings to make sure that our email will be delivered to you appropriately. See below for guidelines to some larger email service providers. If you need further assistance with this, we recommend contacting your ISP or Spam Filter provider directly for instructions.

AOL
In AOL Mail, click 'Mail Controls' then select "Use a custom sender list" and click on the words 'customer sender list'.

This will bring up a window for you to add senders of your choice. Mad About Molds has several email addresses we use to send you requested information so to be sure that you don't miss any of our emails, be sure to add us to your list by domain, not a specific email address. To do this type in @madaboutmolds.com and click on Add and then Save. Now any email from Mad About Molds should be delivered to you without delay.

EARTHLINK
Login at http://webmail.earthlink.net. Click on the "Known Spam Folder" link on the left side of the page. This folder collects any email that Earthlink automatically detects as spam and is deleted every 14 days. Be sure to check it often so that you do not miss any email from Mad About Molds or any other sender.

To check and adjust your spam settings click on the 'Settings' tab at the top of the page while you are in your Known Spam Folder. There are three levels of protection. If you are set at the highest setting, any email from an address not in your address book will automatically be delivered as spam into your spam folder. Mad About Molds has several email addresses we use to send you requested information. To be sure that you don't miss any of our emails, be sure to add us to your address book by domain, not a specific email address. Our domain to add is: MadAboutMolds.com OR If you have trouble entering this, please contact Earthlink for assistance.

HOTMAIL
Login at http://www.hotmail.com. Click on the "Mail" tab at the top of the page, then on the 'Junk E-Mail' link on the left side of the page. This folder collects any email that Hotmail automatically detects as spam and deletes it after 7 days. Be sure to check it often so that you do not miss any email from Mad About Molds or any other sender.

To check and adjust your spam settings, click the 'Options' link on the top right of any Hotmail page, then select 'Junk E-Mail Protection' . Check your 'Junk E-Mail Filter'. If you have chosen to use the "Exclusive" option, then only mail from your contact and safe list will arrive in your inbox. Any other mail will be delivered to your Junk Mail folder. (Note: using the "Enhanced" option may still direct wanted Mad About Molds email to the Junk Folder, so be sure and check this folder often). To add MadAboutMolds to your safe list, select the' Safe List' link on the 'Junk E-Mail Protection' page then type MadAboutMolds.com in the text box, and hit Add.

YAHOO
Login at http://mail.yahoo.com/. Click on the 'Bulk' link on the left side of the page. This folder collects any email that Yahoo!'s SpamGuard automatically detects as spam and deletes it after 30 days. Be sure to check it often so that you do not miss any email from Mad About Molds or any other sender.

MICROSOFT OUTLOOK 2003
To make sure all the images in the email appear correctly, add MadAboutMolds.com to your Safe Senders list.

On the Tools menu, click 'Options', then click 'Junk E-mail'. Select the "Safe Senders" tab and click 'Add'. Type @MadAboutMolds.com in the "Enter an e-mail address or Internet domain name to be added to the list" box, then click OK.

To ensure wanted email arrives in your inbox, when you see it in the Bulk folder, click the "Not Spam" button at the top of the page. Alternatively, click the 'Mail Options' link top right of your inbox, then select 'Filters' in the central 'Management' section. Click the Add button and, on the next screen, name your filter 'MadAboutMolds' and type @madaboutmolds.com in the text box across from the words "From header:". Finally select 'Inbox' from the 'Choose Folder' drop-down list, and hit the Add Filter button.

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What to do if click on “ZOOM” does not open:

If you are using pop-up blocking software, click on the pop-up blocking software icon and allow the pop-ups or temporarily disable pop-up blocking. Tip: Many pop-up blockers allow you to use the "ctrl" key on your keyboard to temporarily disable the blocker. Press the "ctrl" key while clicking on “ZOOM” to launch the larger image.

We have had some questions about windows that do not open up on our website, which can prevent the shopping cart from not working properly and the zoom feature not to work with pictures. Many times this is because of a pop-up blocker installed on your computer. By simple closing the pop-up blocker temporarily you will be able to fix this problem when visiting our website. Yahoo toolbar and Google toolbar also have a pop-up blocker that you can disable temporarily to be able to have the best viewing experience when you visit us here.

Pop Up blockers
In order to open various tools on our site, you will need to disable pop-up blockers you may have installed. A blocker might be part of your browser or ISP, or you may have downloaded and installed it as part of a "toolbar" or other program such as an antivirus program.

In any case, you can customize the blocker's setting to allow pop-ups full-time or temporarily while you use a tool on our site that requires pop-up for access.

For full instructions on how to operate any pop-up blocker, please refer to the software's help documentation. Here is a quick guide:

First, check and see if your browser or ISP itself is blocking pop-ups:

MICROSOFT INTERNET EXPORER I.E. 6.0/XP Service Pack 2

1. On the "Tools" menu, point to "Pop-up Blocker."

2. If you want to see pop-up windows from a specific Website, click "Pop-up Blocker Settings," type the address (or URL) of the site in the "Address of Website" box, and then click "Add."

3. Or, to always display pop-ups, click "Turn Off Pop-up Blocker Settings."

4. Tip: To temporarily allow a site to display pop-ups, click the information bar when it notifies you that a pop-up has been blocked, then click "Temporarily Allow Pop-ups."

NETSCAPE

1. Open the "Preferences" menu (using a PC, the Preferences menu is in the Edit menu; using a Mac, the Preferences menu is in the Netscape/Mozilla menu).

2. Open the "Privacy and Security" menu.

3. Select "Pop-up Windows" and uncheck "Block Unrequested Pop-ups."

MOZILLA 1.x

1. Click "Tools."

2. Hover over "Pop-up Manager."

3. Click "Allow Pop-ups from This Site."

FIREFOX

1. In the "Tools" menu, click "Options."

2. Click the "Allowed Sites" button.

3. Enter the address of the Website you wish to allow pop-ups for.

4. Click "Allow."

5. Click "OK."

OPERA

1. Choose "Preferences."

2. Go to the "File" menu and click "Preferences," press Alt+P and choose "Windows," or access "Quick Preferences" by pressing F12.

SAFARI

1. Open the Safari menu and choose "Preferences."

2. Open the "Security" menu.

3. Uncheck "Block Pop-up Windows."

EARTHLINK

1. Point your browser to the Website you wish to allow pop-ups for.

2. Click the "Pop-up Blocker" menu on the Internet Explorer toolbar, and choose "Always Allow Pop-ups for this Website."

3. The entire Website will be added to the list and the next time you visit, pop-up windows will be allowed.

Or:

1. Right-click anywhere on the Always Allow list and choose "Add Entry."

2. Type the address of the Website you wish to allow pop-ups for (you don't have to type "http://").

3. Click the "OK" button.

NOTE: If you are using a Mac, Earthlink doesn't have a pop-up blocker option.

Next, check for any toolbars that might block pop-ups:

AOL TOOLBAR

1. Click "Settings."

2. Click "Preferences."

3. Click "Pop Ups."

4. If you want to see pop-up windows from a specific Website, type the address (or URL) of the site in the "allow only these sites" box, and then click "Add."

5. Click "Save."

GOOGLE TOOLBAR

1. Click on the Google icon in the toolbar and select "Options."

2. In the "Accessories" section uncheck "Popup Blocker."

3. More info: http://toolbar.google.com/help.html.

MSN TOOLBAR

1. Click on the pop-up icon in the toolbar. When placing cursor over the icon, a box will appear stating: "Pop-up windows are being blocked. Click to allow all pop-ups."

2. For more info, visit http://toolbar.msn.com/ and search for "Pop-up Guard."

YAHOO TOOLBAR

1. Click on the pop-up icon in the toolbar.

2. Uncheck "Enable Pop-Up Blocker."

Finally, check for any antivirus software you may have installed that might block pop-ups:

NORTON INTERNET SECURITY

1. Double-click on the Norton icon in the system tray.

2. Click "Ad Blocking."

3. Click "Turn Off."

MCAFEE INTERNET SECURITY SUITE

1. Click "Options," and then select "Block Ads."

2. "Block ads on this computer" blocks advertisements while you are using the Internet.